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FRONT OFFICE PROCEDURES
FRONT OFFICE PROCEDURES
Published: 2014/03/22
Channel: marie cris Escasinas
Front Office Department | Hotel Management Courses
Front Office Department | Hotel Management Courses
Published: 2016/06/10
Channel: S.P. More Foundation
Life At Accor   Front Office
Life At Accor Front Office
Published: 2014/04/17
Channel: AccorHotels Jobs AU
Front office handling complaint ums
Front office handling complaint ums
Published: 2015/05/23
Channel: Ivy Loduni
FRONT OFFICE PROCEDURES
FRONT OFFICE PROCEDURES
Published: 2012/11/10
Channel: RoseAnn Salanguit
"Front Desk First Impressions" Front Desk unprofessional segment
"Front Desk First Impressions" Front Desk unprofessional segment
Published: 2010/08/04
Channel: Educational Institute
Front Office (Turkish Ministry of Culture and Tourism)
Front Office (Turkish Ministry of Culture and Tourism)
Published: 2013/05/15
Channel: Türkiye Otelciler Birliği
FrontOffice Nordic videoblogg
FrontOffice Nordic videoblogg
Published: 2017/10/27
Channel: FrontOffice Nordic
Meet The BEST FRONT OFFICE In The NBA
Meet The BEST FRONT OFFICE In The NBA
Published: 2018/01/01
Channel: BBALLBREAKDOWN
Front-Office Risk Analyst (Société Générale)
Front-Office Risk Analyst (Société Générale)
Published: 2013/06/17
Channel: QUANT GEN
Shangri-La Hotel, Singapore - Front Office
Shangri-La Hotel, Singapore - Front Office
Published: 2016/02/17
Channel: Shangri-La Hotel Singapore
FRONT OFFICE DEPARTMENT OPERATIONS
FRONT OFFICE DEPARTMENT OPERATIONS
Published: 2016/12/21
Channel: mera bharath mahan
Front Office Operations
Front Office Operations
Published: 2014/10/08
Channel: Kea Sanchez
Front Office
Front Office
Published: 2016/02/09
Channel: Dusit Education
FRONT OFFICE CHECK IN | Dusit Thani College
FRONT OFFICE CHECK IN | Dusit Thani College
Published: 2014/11/26
Channel: Axn n
10 MIN TRAILER : FRONT OFFICE
10 MIN TRAILER : FRONT OFFICE
Published: 2013/11/30
Channel: LIKKLE ROMAIN
Reservation,Check In,Check Out Procedures
Reservation,Check In,Check Out Procedures
Published: 2015/11/21
Channel: Fairul Ronnachai
Hotel Front Office or Reception or Lobby Equipment List (Tutorial 30)
Hotel Front Office or Reception or Lobby Equipment List (Tutorial 30)
Published: 2017/02/23
Channel: Hospitality School
The Secrets of Becoming the Best Front Office Manager | Ep. #055
The Secrets of Becoming the Best Front Office Manager | Ep. #055
Published: 2017/07/04
Channel: Keystone HDC
Front Office Short Course Introduction - Understanding Front Office
Front Office Short Course Introduction - Understanding Front Office
Published: 2016/02/02
Channel: Lobster Ink
Responsibilities of a Front office Cashier
Responsibilities of a Front office Cashier
Published: 2016/01/29
Channel: Garden City University
Functions of front office department (HSC)
Functions of front office department (HSC)
Published: 2017/01/11
Channel: Vidya-mitra
Introduction to Front Office Operations
Introduction to Front Office Operations
Published: 2013/10/21
Channel: Limerick English
Front Office Resevation, CHECK-IN and CHECK-OUT Procedure
Front Office Resevation, CHECK-IN and CHECK-OUT Procedure
Published: 2014/10/23
Channel: gieson sagala
My Hyatt Story - Amanda - Front Office Manager Hyatt Regency Santa Clara
My Hyatt Story - Amanda - Front Office Manager Hyatt Regency Santa Clara
Published: 2016/02/01
Channel: Hyatt Regency Santa Clara Learning Lab
Front office Training
Front office Training
Published: 2016/06/06
Channel: Jialik Tan
Front Office Procedures (ICI - BOMS)
Front Office Procedures (ICI - BOMS)
Published: 2014/12/02
Channel: Gariendo C. Encarnacion Jr.
Front Office ( Reservation video ) -MPC Munoz Students
Front Office ( Reservation video ) -MPC Munoz Students
Published: 2015/01/28
Channel: SCmessY
Nejat Beshir, Front Office Supervisor - Marriott Award of Excellence Honoree 2014
Nejat Beshir, Front Office Supervisor - Marriott Award of Excellence Honoree 2014
Published: 2014/05/22
Channel: Marriott
Front Office Training Video
Front Office Training Video
Published: 2014/12/12
Channel: Kashmira Edirisinghe
Front Office and Bellman role playing
Front Office and Bellman role playing
Published: 2014/12/16
Channel: Carissa Mejia
Far Eastern University - Front Office & Concierge Operations
Far Eastern University - Front Office & Concierge Operations
Published: 2014/03/09
Channel: PB Dela Cruz
Front Office Procedures
Front Office Procedures
Published: 2015/09/08
Channel: alvin pesigan
Receptionist Front Office Assistant interview questions
Receptionist Front Office Assistant interview questions
Published: 2017/07/05
Channel: alpha code
Trading Business Overview Front Office
Trading Business Overview Front Office
Published: 2015/01/03
Channel: Origin Interactive Learning
NATHM 17th batch"Front Office Presentation" ( Group D )
NATHM 17th batch"Front Office Presentation" ( Group D )
Published: 2017/12/15
Channel: Pradip Shrestha
SSAC16: Future of the Front Office
SSAC16: Future of the Front Office
Published: 2016/03/12
Channel: 42analytics
Front office and Back office.
Front office and Back office.
Published: 2016/02/04
Channel: Jorge Toscano
07830294949 hotel  front office short terms
07830294949 hotel front office short terms
Published: 2017/05/19
Channel: Gautam Kumar
Alt Hotel Front Office Manager Interview
Alt Hotel Front Office Manager Interview
Published: 2016/11/14
Channel: Sarah Minard
Video presentation Front office operations
Video presentation Front office operations
Published: 2012/03/05
Channel: 0123kawaii
Front Office (Reservation & Walk-in Guest)
Front Office (Reservation & Walk-in Guest)
Published: 2013/07/08
Channel: gallant jeremy
Front Office Basic Webinar
Front Office Basic Webinar
Published: 2014/04/15
Channel: RoomKeyPMS
NATHM front office video
NATHM front office video
Published: 2017/02/23
Channel: Aishwarya Bharati
Front office Practical Role Play
Front office Practical Role Play
Published: 2014/11/05
Channel: Kwee Tiffany
Front office training session-Professional male and female attire and grooming
Front office training session-Professional male and female attire and grooming
Published: 2015/05/31
Channel: yu qvelyn
Front Office Assistant Manager
Front Office Assistant Manager
Published: 2008/04/28
Channel: Andinity
Front Office - A Practical Guide  (Guest Complaints)
Front Office - A Practical Guide (Guest Complaints)
Published: 2016/02/01
Channel: ridzuan k
Front Office Football 8 Part 1-The First Season
Front Office Football 8 Part 1-The First Season
Published: 2017/12/16
Channel: RS84
RHIM 2208 Functions of Management Part 3:  Front Office Ops (RevPar)
RHIM 2208 Functions of Management Part 3: Front Office Ops (RevPar)
Published: 2016/10/31
Channel: Mara Driscoll
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WIKIPEDIA ARTICLE

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Front office at Jain University, Bangalore

The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has, and put them in contact with a relevant person at the company. Broadly speaking, the front office includes roles that affect the revenues of the business. The term front office is in contrast to the term back office which refers to a company's operations, personnel, accounting, payroll and financial departments which do not interact directly with customers.

The front office receives information about the customers and will then pass this on to the relevant department within the company. The front office can also contact the marketing or sales department should the customers have questions. The company needs to give training to the front office manager as this position will come in contact with customers the most.

The most common work for the front office staff will be to get in touch with customers and help out internally in the office. Staff working at the front office can also deal with simple tasks, such as printing and typing tasks and sorting emails. Although front office staff might only need to perform tasks such as answering the phone, using the printer and fax machine, training is still needed on these tasks.

Front office is related to a service delivery system, where employees engage with customers. It uses the parameter of labor intensity to figure out the distinctive characteristics of a service.

Hotels[edit]

At hotels, front office refers to the front desk or reception area or the core operations department of the hotel. This would include the reception and front desk, as well as reservations, sales and marketing, housekeeping and concierge. This is the place where guests go when they arrive at the hotel. Employees working in the front office will confirm guest reservations and also attend to guest complaints and queries.

The employees who work in the lobby of the hotel are also part of the front office as they deal with guest directly. The concierge, cashier, porter, and mailing service are included in the front office.

Sports[edit]

In some sports, the front office usually gets in touch with the players and organises activities for them. The front office staff is usually the person who has the highest position in the sports team, who can control the whole team.[1]

Challenges faced[edit]

The front office staff might lack motivation sometimes as they do the same work repeatedly on a daily basis and usually their pay is the lowest compared to other staff. This is a very important fact to take note of as this might affect the profitability and efficiency of the company as this staff member will directly deal with customers the most. This staff member might have high stress levels as they might have to deal with bad-tempered customers and a lot of complaints, making it hard to maintain good services.

One of the biggest challenges that front office staff might face in the hotel industry would be over booking. These bad communication and organisation skills might lead to a bad reputation for the company and unsatisfactory services to customers.

Front office staff should receive continuous training as this will improve their customer service. Salary increases can also provide more motivation.

The phone system could be configured in such a way that the company can track the calls that are missed by the front office. This can help them get back to the customers as soon as possible.

References[edit]

  1. ^ "What does front office staff do?". wiseGEEK. Retrieved 14 October 2014. 

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