Interpersonal communication is an exchange of information between two or more people. It is also an area of study and research that seeks to understand how humans use verbal and nonverbal cues to accomplish a number of personal and relational goals. Generally, interpersonal communication research has contributed to at least six distinct categories of inquiry: 1) how humans adjust and adapt their verbal and nonverbal communication during face-to-face communication, 2) the processes of message production, 3) how uncertainty influences our behavior and information-management strategies, 4) deceptive communication, 5) relational dialectics, and 6) social interaction that is mediated by technology.
Communication skills are developed and may be enhanced or improved with increased knowledge and practice. During interpersonal communication, there is message sending and message receiving (See also message encoding and decoding). This can be conducted using both direct and indirect methods. Successful interpersonal communication is when the message senders and the message receivers understand the message.
A large number of scholars collectively identify with and use the term interpersonal communication to describe their own work. These scholars, however, also recognize that there is considerable variety in how they and their colleagues conceptually and operationally define this area of study. In some regards, the construct of interpersonal communication is like the phenomena it represents- that is, it is dynamic and changing. Thus, attempts to identify exactly what interpersonal communication is or is not are often frustrating and fall short of consensus. Additionally, many who research and theorize about interpersonal communication do so from across many different research paradigms and theoretical traditions.
While there are many definitions available, interpersonal communication is often defined as the communication that takes place between people who are interdependent and have some knowledge of each other. Interpersonal communication includes what takes place between a son and his father, an employer and an employee, two sisters, a teacher and a student, two lovers, two friends, and so on. Although largely dyadic in nature, interpersonal communication is often extended to include small intimate groups such as the family. Interpersonal communication can take place in face-to-face settings, as well as through media platforms, such as social media.
The study of interpersonal communication looks at a variety of elements that contribute to the interpersonal communication experience. Both quantitative/social scientific methods and qualitative methods are used to explore interpersonal communication. Additionally, a biological and physiological perspective on interpersonal communication is a growing field. Within the study of interpersonal communication, some of the concepts explored include the following: personality, knowledge structures and social interaction, language, nonverbal signals, emotion experience and expression, supportive communication, social networks and the life of relationships, influence, conflict, computer-mediated communication, interpersonal skills, interpersonal communication in the workplace, intercultural perspectives on interpersonal communication, escalation and de-escalation of romantic relationships, interpersonal communication and healthcare, family relationships, and communication across the life span.
Interpersonal communication can fail to serve its purpose if too many symbolic gestures are used, as there is a fair chance that no two individuals will attach the same meaning to a symbolic meaning, which is referred to as bypassing, and when there is a lack of language and listening skills. Emotional interference and physical distractions like faulty acoustics and noisy surroundings also act as barriers to interpersonal communication.
The role of interpersonal communication has been studied as a mediator for mass media effects. Since Katz and introduced their ‘filter hypothesis’, maintaining that personal communication mediates the influence of mass communication on individual voters, many studies have repeated this logic when combining personal and mass communication in effect studies on election campaigns (Schmitt-Beck, 2003). Although some research exists that examines the activities of social networking and the potential effects, both positive and negative, on its users, there is a gap in the empirical literature. Social networking relies on technology and is conducted over specific devices with no presence of face-to-face interaction, which results in an inability to access interpersonal behavior and signals to facilitate communication. (Drussel, 2012) As many positive advances we’ve seen come from the latest web innovations, can it be said that there are negative ones as well? Interpersonal communication is defined as what one uses with both spoken and written words as the basis to form and maintain personal relationships with others (Heil 2010). As technological advancements are made, the residual impact of social networking on society’s young generation is of valuable importance to researchers in the social work field. Left unattended, the lack of skills to effectively communicate and resolve conflicts in person may negatively affect behavior and impair the ability to develop and maintain relationships. (Drussel,2012)
Technological side effects may not always be apparent to the individual user and, combined with millions of other users, may have large-scale implications. Therefore, each participant has a dual role—as an individual who may be affected by the social environment and as a participant who is interacting with others and co-constructing the same environment (Greenfield & Yan, 2006). Berson, Berson and Ferron (2002) believe that benefits of online interaction included learning relational skills, expressing thoughts and feelings in a healthy way, and practicing critical thinking skills. However, there are some problems with this because one important negative point of interpersonal communication through social network is that people who rely on social networking lose their ability to communicate with others face-to-face. On the other hand, positive and negative effects of using interpersonal communication vary and depends on individual point of view. In which case, it makes it challenging to give this question a specific answer.
Context generally refers to the environmental factors that influence the outcomes of communication. This includes the time and place as well as the background of the participants. In any given environment/situation a conversation takes place in, many contexts may be interacting at the same time. To have an in-depth understanding of the interpersonal interaction, the retrospective context and the emergent context must be examined and considered. The retrospective context is defined as everything that comes before a particular behavior that might help understand and interpret that behaviour. The emergent context is described as all events that come after the said behavior and which may also contribute to understanding the behaviour. Context in regards to interpersonal communication refers to the establishment and control of formal and informal relationships. Generally, the focus has been on "dyadic communication" meaning face to face mutual ideas between two individuals in health communication research with a focus on the patient and the provider. Additionally, interest in the role of families, and occasionally among other key roles in the health care system are all factors on the context of interpersonal communication. Context can include all aspects of social channels and situational milieu.
Situational milieu can be defined as the combination of the social and physical environments in which something takes place. For example, a classroom, a military conflict, a supermarket checkout, and a hospital would be considered situational milieus. Similarly, this includes the season, weather, current physical location and environment.
In order to understand the meaning of what is being communicated, context must be considered. In a hospital context, internal and external noise can have a profound effect on interpersonal communication. External noise consists of influences around the receiver of the communication that distract from the communication itself. In hospitals, this can often include the sound made by medical equipment or conversations had by team members outside of patient's rooms. Internal noise is described as cognitive causes of interference in a communication transaction. Internal noise in the hospital setting could be health care professionals' own thoughts distracting them from a present conversation with a client.
Channels of communication also contribute to the effectiveness of interpersonal communication. A communication channel can be defined as the medium through which a message is transmitted. There are two distinct types of communication channels: synchronous and asynchronous. Synchronous channels involve communication where both parties are present. Examples of synchronous channels include face-to-face conversations, video chats, and telephone conversations. Asynchronous communication can be sent and received at different points in time. Examples of this type of channel are text messages, emails, and notices on a message board.
In the hospital setting, synchronous and asynchronous communication channels can be useful if utilized at appropriate times. An asynchronous communication channel can be an optimal way to deliver that message when the recipient of the message is unavailable. For instance, when a doctor is busy with a patient, a written message would be appropriate. When messages are recorded in some way, either hand written or through electronic mediums, they can serve as reminders of what has been done and what needs to be done, which can prove to beneficial in a fast-paced health care setting. Some of the disadvantages associated with communication through asynchronous channels are that the sender does not know when the other person will receive the message. Mix-ups and errors can easily occur when clarification is not readily available. On the other hand, when an urgent situation arises, as they commonly do in a hospital environment, communication through synchronous channels is ideal. Benefits of synchronous communication include immediate message delivery, and fewer chances of misunderstandings and miscommunications. A disadvantages of synchronous communication is that it can be difficult to retain, recall, and organize the information that has been given in a verbal message. This is especially true when copious amounts of data has been communicated in a short amount of time. When used appropriately, synchronous and asynchronous communication channels are both efficient ways to communicate and are vital to the functioning of hospitals.
When mistakes occur in hospitals, more often than not, they are a result of communication problems rather than just errors in judgment or negligence. Furthermore, when there is a lack of understanding and cooperation, due to a breakdown in communication in the hospital milieu, it is the patient who suffers the most. Therefore, it is essential to cultivate an environment conducive to effective communication, through appropriate use of communication channels, as well as the elimination, when possible, of distracting internal and external noise.
Linguistics is primarily the study of language that is divided into three broad aspects including the form of language, the meaning of language, and the context or function of language. The first aspect, form is based on the words and sounds of language and uses the words to make sentences that make sense. The second aspect, meaning, focuses on the meaning and significance of the words and sentences that human beings have put together. The third aspect, function, or context is based on recognizing the meaning of the words and sentences being said and using them to understand why a person is communicating.
Culture is a human made concept that helps to define the beliefs, values, attitudes, and customs of a group of people that have similarities to one another in relation to language and location that have helped the people to survive more throughout time. There are two subcultures, which include high-culture and low-culture. High-culture is seen as the part of culture that includes a set of cultural aspects mainly focusing on the arts, such as music, drama and others. Those that are of higher esteem and can access these aspects mostly are a part of this. Low-culture in contrast, has a massive audience and is a term more for popular culture.
Culture has a strong dependence on communication because of the help it provides in the process of exchanging information in the objective to transmit ideas, feelings, and specific situations present in the person’s mind. Culture influences our thoughts, feelings and actions, and when communication is occurring there should be an awareness of this. This means the more different an individuals cultural background is, the more different their styles of communication will be. Therefore, the first step before communicating with individuals of other cultures is the importance of being aware of a persons background, ideas and beliefs before there is interpretation of their behaviours in relation to communication. It is stressed that there is an importance of cultural safety which is the recognition of social, economic and political positions of individuals before beginning communication. There are 5 major elements related to culture that affect the communication process:
After the initial understanding of culture then communication takes place. Communication between cultures can be done through Verbal communication or Nonverbal communication with a sender and a receiver present. There is emphasis on acknowledgement and understanding of values, beliefs, emotions and behaviours of culturally competent individuals so you are able to adapt and decode the message and respond appropriately.
Influences in Verbal Communication
Culture has influenced Verbal communication in a variety of ways. Linguistics is a large factor in relation to this because different cultures have different language barriers. When communicating verbally with individuals of different cultures it is important to respond appropriately and withhold any judgment. If there is a language barrier between the sender and receiver attempt to seek clarification, do not try not to interpret the meanings of the message. There must be sensitivity present for individuals who are expressing opinions on culture and language. We live in a multicultural time, and this plays an important factor in considering that each individual has their own languages, beliefs and values that are allowed to be expressed. When a verbal response is cultivated, it must be sensitive to another individuals culture.
Influences in Nonverbal Communication
Culture has an influence on our Nonverbal communication in a variety of different factors. For example, in some cultures eye contact is not essential, therefore those who do use eye contact may find it hard to talk or listen to someone who is not looking at them. Another example is touching as a form of greeting may be perceived as impolite to some cultures whereas it is seen as a norm to others. It is important to acknowledge these cultural differences, and be understanding of them so better non verbal communication can be established.
An example is that culture has a strong process of dependence on communication in the professional field. Therefore, communication constitutes an important part of the quality of care and predominantly influences client and resident satisfaction; it is a core element of care and is a fundamentally required skill. Still, language can be expressed in different aspects although the most common process is the verbal and nonverbal communication. Hence, body language does a key factor in the process to communicate and interact which other. For example, the nurse-patient relationship is primarily mediated by verbal and nonverbal communication, so both aspects need to be understood.
The development of communication throughout one's lifetime is crucial because it is required in almost every aspect of human life. Majority of language development happens during infancy and early childhood. It is very important that infants learn the principles of communication earlier on in their development. The following information can be used to adapt to the specific attributes in each level of development in order to effectively communicate with an individual of these ages. The amount of communication and language development that happen in different stages of life include:
0-1 Years of Age:
1-2 Years of Age:
2-3 Years of Age:
3-5 Years of Age:
5-10 Years of Age:
10-18 Years of Age:
Uncertainty reduction theory comes from the sociopsychological perspective. It addresses the basic process of how we gain knowledge about other people. According to the theory, people have difficulty with uncertainty. They want to be able to predict behavior, and therefore, they are motivated to seek more information about people.
The theory argues that strangers, upon meeting, go through certain steps and checkpoints in order to reduce uncertainty about each other and form an idea of whether one likes or dislikes the other. As we communicate, we are making plans to accomplish our goals. At highly uncertain moments, we become more vigilant and rely more on data available in the situation. When we are less certain, we lose confidence in our own plans and make contingency plans. The theory also says that higher levels of uncertainty create distance between people and that non-verbal expressiveness tends to help reduce uncertainty.
Constructs include level of uncertainty, nature of the relationship and ways to reduce uncertainty. Underlying assumptions include that an individual will cognitively process the existence of uncertainty and take steps to reduce it. The boundary conditions for this theory are that there must be some kind of outside social situation trigger and internal cognitive process.
According to the theory, we reduce uncertainty in three ways:
Uncertainty Reduction Theory is most applicable to the initial interaction context, and in response to this limited context, scholars have extended the uncertainty framework with theories that describe uncertainty manangement, more broadly, and motivated information management. These subsequent theories give a broader conceptualization of how uncertainty operates in interpersonal communication as well as how uncertainty motivates individuals to seek information.
Social exchange theory falls under the symbolic interaction perspective. The theory predicts, explains, and describes when and why people reveal certain information about themselves to others. The social exchange theory uses Thibaut and Kelley’s (1959) theory of interdependence. This theory states that "relationships grow, develop, deteriorate, and dissolve as a consequence of an unfolding social-exchange process, which may be conceived as a bartering of rewards and costs both between the partners and between members of the partnership and others" (Huston & Burgess, 1979, p. 4). Social exchange theory argues the major force in interpersonal relationships is the satisfaction of both people’s self-interest. Theorists say self-interest is not necessarily a bad thing and that it can actually enhance relationships.
According to the theory, human interaction is like an economic transaction, in that you may seek to maximize rewards and minimize costs. You will reveal information about yourself when the cost-rewards ratio is acceptable to you. As long as rewards continue to outweigh costs, a couple will become increasingly intimate by sharing more and more personal information. The constructs of this theory include discloser, relational expectations, and perceived rewards or costs in the relationship. Levinger (1965, 1976) discussed marital success as dependent on all the rewarding things within the relationship, such as emotional security and sexual fulfillment. He also argued that marriages either succeed or fail based on the barriers to leave the relationship, like financial hardships, and the presence of alternative attractions, like infidelity. Levinger stated that marriages will fail when the attractions of the partners lessen, the barriers to leave the spouse are weak, and the alternatives outside of the relationship are appealing.
The underlying assumptions include that humans weigh out rewards versus costs when developing a relationship. The boundary conditions for this theory are that at least two people must be having some type of interaction.
Social exchange also ties in closely with social penetration theory.
Symbolic interaction comes from the sociocultural perspective in that it relies on the creation of shared meaning through interactions with others. This theory focuses on the ways in which people form meaning and structure in society through interactions. People are motivated to act based on the meanings they assign to people, things, and events.
Symbolic interaction argues the world is made up of social objects that are named and have socially determined meanings. When people interact over time, they come to shared meaning for certain terms and actions and thus come to understand events in particular ways. There are three main concepts in this theory: society, self, and mind.
Constructs for this theory include creation of meaning, social norms, human interactions, and signs and symbols. An underlying assumption for this theory is that meaning and social reality are shaped from interactions with others and that some kind of shared meaning is reached. The boundary conditions for this theory are there must be numerous people communicating and interacting and thus assigning meaning to situations or objects.
A dialectical approach to interpersonal communication was developed by scholars Leslie Baxter and Barbara Montgomery. Their dialectical approach revolves around the notions of contradiction, change, praxis, and totality. Influenced by Hegel, Marx, and Bakhtin, the dialectical approach is informed by an epistemology that refers to a method of reasoning by which one searches for understanding through the tension of opposing arguments. Utilizing the dialectical approach, Baxter and Montgomery developed two types of dialectics that function in interpersonal relationships: internal and external. These include autonomy-connection, novelty-predictability, openness-closedness.
In order to understand relational dialectics theory, we must first understand specifically what encompasses the term discourse. Therefore, discourses are "systems of meaning that are uttered whenever we make intelligible utterances aloud with others or in our heads when we hold internal conversations". Now, taking the term discourse and coupling it with Relational Dialectics Theory, it is assumed that this theory "emerges from the interplay of competing discourses".
This theory also poses the primary assumption that, "Dialogue is simultaneously unity and difference". Therefore, these assumptions insinuate the concept of creating meaning within ourselves and others when we communicate. However, it also shows how the meanings within our conversations may be interpreted, understood, and of course misunderstood. Hence, the creation and interpretations we find in our communicative messages may create strains in our communicative acts that can be termed as ‘dialectical tensions.’
So, if we assume the stance that all of our discourse, whether in external conversations or internally within ourselves, has competing properties, then we can take relational dialectics theory and look at what the competing discourses are in our conversations, and then analyze how this may have an effect on various aspects of our lives. Numerous examples of this can be seen in the daily communicative acts we participate in. However, dialectical tensions within our discourses can most likely be seen in interpersonal communication due to the close nature of interpersonal relationships. The well known proverb "opposites attract, but birds of a feather flock together" exemplifies these dialectical tensions.
In order to understand relational dialectics theory, one must also be aware of the assumption that there are three different types of relational dialectics. These consist of connectedness and separateness, certainty and uncertainty, and openness and closedness.
Most individuals naturally desire to have a close bond in the interpersonal relationships we are a part of. However, it is also assumed that no relationship can be enduring without the individuals involved within it also having their time alone to themselves. Individuals who are only defined by a specific relationship they are a part of can result in the loss of individual identity.
Individuals desire a sense of assurance and predictability in the interpersonal relationships they are a part of. However, they also desire having a variety in their interactions that come from having spontaneity and mystery within their relationships as well. Much research has shown that relationships which become bland and ..monotonous are not desirable.
In close interpersonal relationships, individuals may often feel a pressure to reveal personal information. This assumption can be supported if one looks at the postulations within social penetration theory, which is another theory used often within the study of communication. This tension may also spawn a natural desire to keep an amount of personal privacy from other individuals. The struggle in this sense, illustrates the essence of relational dialectics.
Coordinated management of meaning is a theory assuming that two individuals engaging in an interaction are each constructing their own interpretation and perception behind what a conversation means. A core assumption within this theory includes the belief that all individuals interact based on rules that are expected to be followed while engaging in communication. "Individuals within any social situation first want to understand what is going on and apply rules to figure things out."
There are two different types of rules that individuals can apply in any communicative situation. These include constitutive and regulative rules.
An example of this can be seen if one thinks of a hypothetical situation in which two individuals are engaging in conversation. If one individual sends a message to the other, the message receiver must then take that interaction and interpret what it means. Often, this can be done on an almost instantaneous level because the interpretation rules applied to the situation are immediate and simple. However, there are also times when one may have to search for an appropriate interpretation of the ‘rules’ within an interaction. This simply depends on each communicator’s previous beliefs and perceptions within a given context and how they can apply these rules to the current communicative interaction. Important to understand within the constructs of this theory is the fact that these "rules" of meaning "are always chosen within a context". Furthermore, the context of a situation can be understood as a framework for interpreting specific events.
The authors of this theory believe that there are a number of different context an individual can refer to when interpreting a communicative event. These include the relationship context, the episode context, the self-concept context, and the archetype context.
Furthermore, Pearce and Cronen believe that these specific contexts exist in a hierarchical fashion. This theory assumes that the bottom level of this hierarchy consists of the communicative act. Next, the hierarchy exists within the relationship context, then the episode context, followed by the self-concept context, and finally the archetype context.
Developed by Irwin Altman and Dallas Taylor, the social penetration theory was made to provide conceptual framework that describes the development in interpersonal relationships. This theory refers to the reciprocity of behaviors between two people who are in the process of developing a relationship. These behaviors can vary from verbal/nonverbal exchange, interpersonal perceptions, and one's use of the environment around them. The behaviors vary based on the different levels of intimacy that a relationship encounters.
This theory is best known as the "onion theory". This analogy suggests that like an onion, personalities have "layers" that start from the outside (what the public sees) all the way to the core (one's private self). Often, when a relationship begins to develop, it is customary for the individuals within the relationship to undergo a process of self-disclosure. As people divulge information about themselves, their "layers" begin to peel, and once those "layers" peel away they cannot go back; just like you can’t put the layers back on an onion.
There are four different stages that social penetration theory encompasses. These stages include the orientation, exploratory affective exchange, affective exchange, and stable exchange.
If a person speeds through the stages and happens to share too much information too fast, the receiver may view that interaction as negative and a relationship between the two is less likely to form.
Example- Jenny just met Justin because they were sitting at the same table at a wedding. Within minutes of meeting one another, Justin engages in small talk with Jenny. Jenny decides to tell Justin all about her terrible ex-boyfriend and all of the misery he put her through. This is the kind of information you wait to share until stages three or four, not stage one. Due to the fact that Jenny told Justin much more than he wanted to know, he probably views her in a negative aspect and thinks she is crazy, which will most likely prevent any future relationship from happening.
Altman and Taylor believed the social exchange theory principles could accurately predict whether or not people will risk self-disclosure. The principles included, relational outcome, relational stability, and relational satisfaction. This theory assumes that the possible outcome is the stance that which the decision making process of how much information an individual chooses to self disclose is rooted by weighing out the costs and rewards that an individual may acquire when choosing to share personal information. Due to ethical egoism, individuals try to maximize their pleasure and minimize their pain; acting from the motive of self-interest. If a person is more of a hassle to you than an asset, it is more likely that you will dispose of them as a friend because it is decreasing the amount of pleasure in your life.
An example of the social penetration theory can be seen when one thinks of a hypothetical situation such as meeting someone for the first time. The depth of penetration is the degree of intimacy a relationship has accomplished. When two individuals meet for the first time, it is the cultural expectation that only impersonal information will be exchanged. This could include information such as names, occupations, age of the conversation participants, as well as various other impersonal information. However, if both members participating in the dialogic exchange decide that they would like to continue or further the relationship, with the continuation of message exchanges, the more personal the information exchanged will become. Altman and Taylor defined these as the depth and breadth of self-disclosure. According to Griffin, the definition of depth is "the degree of disclosure in a specific area of an individuals life" and the definition of breadth is "the range of areas in an individual's life over which disclosure takes place."
Altman and Taylor discussed the process of four observations that are the reasons a relationship occurs:
"Computer Mediated Social Penetration"
Also important to note, is the fact that due to current communicative exchanges involving a high amount of computer mediated contexts in which communication occurs, this area of communication should be addressed in regard to social penetration theory as well. Online communication seems to follow a different set of rules. Because much of online communication between people occurs on an anonymous level, individuals are allowed the freedom of foregoing the interpersonal ‘rules’ of self disclosure. Rather than slowly disclosing personal thoughts, emotions, and feelings to others, anonymous individuals online are able to disclose personal information immediately and without the consequence of having their identity revealed. Ledbetter notes that Facebook users self-disclose by posting personal information, pictures, hobbies, and messages. The study finds that the user’s level of self-disclosure is directly related to the level of interdependence on others. This may result in negative psychological and relational outcomes as studies show that people are more likely to disclose more personal information than they would in face to face communication, primarily due to the heightened level of control within the context of the online communication medium. In other words, those with poor social skills may prefer the medium of Facebook to show others who they are because they have more control. This may lead to an avoidance of face-to-face communication, which is undoubtedly harmful to interpersonal relationships. The reason that self disclosure is labeled as risky, is because, individuals often undergo a sense of uncertainty and susceptibility in revealing personal information that has the possibility of being judged in a negative way by the receiver. Hence, the reason that face-to-face communication must evolve in stages when an initial relationship develops.
Relational patterns of interaction theory of the cybernetic tradition, studies how relationships are defined by peoples’ interactions during communication. Gregory Bateson, Paul Watzlawick, et al. laid the groundwork for this theory and went on to become known as the Palo Alto Group. Their theory became the foundation from which scholars in the field of communication approached the study of relationships.
The Palo Alto Group maintains that a person’s presence alone results in them, consciously or not, expressing things about themselves and their relationships with others (i.e., communicating). A person cannot avoid interacting, and even if they do, their avoidance may be read as a statement by others. This ubiquitous interaction leads to the establishment of "expectations" and "patterns" which are used to determine and explain relationship types.
Individuals enter communication with others having established expectations for their own behavior as well as the behavior of those they are communicating with. These expectations are either reinforced during the interaction, or new expectations are established which will be used in future interactions. These new expectations are created by new patterns of interaction, established expectations are a result of established patterns of interaction.
Established patterns of interaction are created when a trend occurs regarding how two people interact with each other. There are two patterns of particular importance to the theory which form two kinds of relationships.
These relationships are established when the pattern of interaction is defined by two people responding to one and other in the same way. This is a common pattern of interaction within power struggles.
These relationships are established when the pattern of interaction is defined by two people responding to one and other in opposing ways. An example of such a relationship would be when one person is argumentative while the other is quiet.
Relational control refers to who, within a relationship, is in control of it. The pattern of behavior between partners over time, not any individual’s behavior, defines the control within a relationship. Patterns of behavior involve individuals’ responses to others’ assertions.
There are three kinds of responses:
Seth Weiss and Marian Houser add to relational control in a teacher/student context. "Students communicating with instructors for relational purposes hope to develop or maintain a personal relationship; functional reasons aim to seek more information presented and discussed by instructors; students communicating to explain a lack of responsibility utilize an excuse-making motive; participatory motives demonstrate understanding and interest in the class or course material; and students communicating for sycophantic purposes hope to make a favorable impression on their instructor."
A complementary exchange occurs when a partner asserts a one-up message which the other partner responds to with a one-down response. When complementary exchanges are frequently occurring within a relationship, and the parties at each end of the exchange tend to remain uniform, it is a good indication of a complementary relationship existing.
Symmetrical exchanges occur when one partner’s assertion is countered with a reflective response. So, when a one-up assertion is met with a one-up response, or when a one-down assertions is met with a one-down response, a symmetrical exchange occurs. When symmetrical exchanges are frequently occurring within a relationship, it is a good indication of a symmetrical relationship existing.
Socionics has proposed a theory of intertype relationships between psychological types based on a modified version of C.G. Jung's theory of psychological types. Communication between types is described using the concept of information metabolism proposed by Antoni Kępiński. Socionics allocates 16 types of the relations — from most attractive and comfortable up to disputed. The understanding of a nature of these relations helps to solve a number of problems of the interpersonal relations, including aspects of psychological and sexual compatibility. The researches of married couples by Aleksandr Bukalov et al., have shown that the family relations submit to the laws, which are opened by socionics. The study of socionic type allocation in casually selected married couples confirmed the main rules of the theory of intertype relations in socionics.
Falling under the socio-cultural tradition and developed by Tadasu Todd Imahori and William R. Cupach, identity-management theory explains the establishment, development, and maintenance of identities within relationships, as well as changes which occur to identities due to relationships.
People establish their identities (or faces), and their partners, through a process referred to as "facework". Everyone has a desired identity which they’re constantly working towards establishing. This desired identity can be both threatened and supported by attempting to negotiate a relational identity (the identity one shares with their partner). So, our desired identity is directly influenced by our relationships, and our relational identity by our desired individual identity.
Identity-management pays significant attention to intercultural relationships and how they affect the relational and individual identities of those involved. How partners of different cultures negotiate with each other, in an effort to satisfy desires for adequate autonomous identities and relational identities, is important to identity-management theory. People take different approaches to coping with this problem of cultural influence.
Identity freezing occurs when one partner feels like they’re being stereotyped and not recognized as a complex individual. This tends to occur early on in relationships, prior to partners becoming well acquainted with each other, and threatens individuals’ identities. Showing support for oneself, indicating positive aspects of one’s cultural identity, and having a good sense of humor are examples of coping mechanisms used by people who feel their identities are being frozen. It is also not uncommon for people in such positions to react negatively, and cope by stereotyping their partner, or totally avoiding the tension.
When tension is due to a partner feeling that their cultural identity is being ignored, it is referred to as a nonsupport problem. This is a threat to one’s face, and individuals often cope with it in the same ways people cope with identity freezing.
Self-other faceground, giving in, alternating in their support of each identity, and also by avoiding the issue completely.
Identity management is an ongoing process which Imahori and Cupach define as having three relational stages. Typically, each stage is dealt with differently by couples.
The trial stage occurs at the beginning of an intercultural relationship when partners are beginning to explore their cultural differences. During this stage, each partner is attempting to determine what cultural identities they want for the relationship. At this stage, cultural differences are significant barriers to the relationship and it is critical for partners to avoid identity freezing and nonsupport. During this stage, individuals are more willing to risk face threats to establish a balance necessary for the relationship.
The enmeshment stage occurs when a relational identity emerges with established common cultural features. During this stage, the couple becomes more comfortable with their collective identity and the relationship in general.
The renegotiation stage sees couples working through identity issues and drawing on their past relational history while doing so. A strong relational identity has been established by this stage and couples have mastered dealing with cultural differences. It is at this stage that cultural difference become part of the relationships and not a tension within them.
Of the socio-cultural tradition, communication privacy management theory is concerned with how people negotiate openness and privacy in concern to communicated information. This theory focuses on how people in relationships manage boundaries which separate the public from the private.
An individual’s private information is protected by the individual’s boundaries. The permeability of these boundaries are ever changing, and allow certain parts of the public, access to certain pieces of information belonging to the individual. This sharing occurs only when the individual has weighed their need to share the information against their need to protect themselves. This risk assessment is used by couples when evaluating their relationship boundaries. The disclosure of private information to a partner may result in greater intimacy, but it may also result in the discloser becoming more vulnerable.
When someone chooses to reveal private information to another person, they are making that person a co-owner of the information. Co-ownership comes with rules, responsibilities, and rights which the discloser of the information and receiver of it negotiate. Examples of such rules would be: Can the information be disclosed? When can the information be disclosed? To whom can the information be disclosed? And how much of the information can be disclosed? The negotiation of these rules can be complex, the rules can be explicit as well as implicit, and they can be violated.
What Petronio refers to as "boundary turbulence" occurs when rules are not mutually understood by co-owners, and when a co-owner of information deliberately violates the rules. This usually results in some kind of conflict, is not uncommon, and often results in one party becoming more apprehensive about future revelation of information to the violator.
The theory of cognitive dissonance, part of the Cybernetic Tradition, explains how humans are consistency seekers and attempt to reduce their dissonance, or discomfort, in new situations. The theory was developed in the 1950s by Leon Festinger.
When individuals encounter new information or new experiences, they categorize the information based on their preexisting attitudes, thoughts, and beliefs. If the new encounter does not coincide with their preexisting assumptions, then dissonance is likely to occur. When dissonance does occur, individuals are motivated to reduce the dissonance they experience by avoiding situations that would either cause the dissonance or increase the dissonance. For this reason, cognitive dissonance is considered a drive state that encourages motivation to achieve consonance and reduce dissonance. An example of cognitive dissonance would be if someone holds the belief that maintaining a healthy lifestyle is important, but they don’t regularly work out or eat healthy. They may experience dissonance between their beliefs and their actions. If there is a significant amount of dissonance, they may be motivated to change their attitudes and work out more or eat healthier foods. They may also be inclined to avoid situations that will point out the fact that their attitudes and beliefs are inconsistent, such as avoiding the gym or not reading health reports.
According to cognitive dissonance theory, there are three types of cognitive relationships: consonant relationships, dissonant relationships, and irrelevant relationships. Consonant relationships are when two elements, such as your beliefs and actions, are in equilibrium with each other or coincide. Dissonant relationships are when two elements are not in equilibrium and cause dissonance. Irrelevant relationships are when two elements do not possess a meaningful relationship with one another, they are unrelated and do not cause dissonance.
Attribution theory is part of the sociopsychological tradition and explains how individuals go through a process that makes inferences about observed behavior. Attribution theory assumes that we make attributions, or social judgments, as a way to clarify or predict behavior. Attribution theory assumes that we are sense-making creatures and that we draw conclusions of the actions that we observe.
An example of this process is when a student fails a test, an observer may choose to attribute that action to 'internal' causes, such as insufficient study, laziness, or have a poor work ethic. The action might also be attributed to 'external' factors such as the difficulty of the test, or real-world stressors that led to distraction.
We also make attributions of our own behavior. Using this same example, if it were you who received a failing test score you might either make an internal attribution, such as "I just can’t understand this material", or you could make an external attribution, such as "this test was just too difficult."
As we make attributions, we may fall victim to the fundamental attribution error which is when we overemphasize internal attributions for others and underestimate external attributions.
Similar to the fundamental attribution error, we may overestimate external attributions for our own behavior and underestimate internal attributions.
Expectancy violations theory is part of the sociopsychological tradition, and explains the relationship between non-verbal message production and the interpretations people hold for those non-verbal behaviors. Individuals hold certain expectations for non-verbal behavior that is based on the social norms, past experience and situational aspects of that behavior. When expectations are either met or violated, we make assumptions of the behavior and judge them to be positive or negative.
When a deviation of expectations occurs, there is an increased interest in the situation, also known as arousal. There are two types of arousal:
When an expectation is not met, we hold particular perceptions as to whether or not that violation is considered rewarding. How an individual evaluates the interaction will determine how they view the positive or negative impact of the violation.
The study of proxemics was originated by Edward T. Hall. The study of proxemics focuses on the use of space to communicate. According to Edward T. Hall's Theory of Personal Space, there are four spaces in which we situate our bodies to communicate.
Dyadic communication is the part of a relationship that calls for "something to happen". Partners will either talk or argue with one another during this point of a relationship to bring about change. When partners talk or argue with one another, the relationship may still survive at this point.
Bochner (2000) stresses inherent dialectic in interpersonal communication as the key to healthy marital dyads. He proposes that people in intimate relationships are looking to find an equilibrium point between needing to be open with their partner and needing to protect their partner from the consequences of this openness. Therefore, the communication in romantic, long-term relationships can be viewed as a balance between hiding and revealing. Taking this theory even further, communication within marriages can be viewed as a continuing refinement and elimination of conversational material. The partners of the marriage will still have things to discuss, but as their relationship and communication grows, they can decide when to not speak about an issue, because in complex relationships like marriage, anything can become an issue.
Sillars (1380) and Roloff (1876) expressed that conflict resolution strategies can be categorized as pro-social or anti-social in nature. When an individual is presented with an interpersonal conflict, they can decide how they want to deal with it. They can avoid (anti-social), compete (anti-social), or cooperate (pro-social). It has been learned that one who avoids conflict is less capable of solving problems because they are more constricted. Avoidance has negative effects on dyads.
This program is based on stress, coping, and research on dyads (Bodenmann, 1997a; 2000b). The focus is on individual and dyadic coping to help promote satisfaction within marriage and to help reduce distress within marriages. CCET states three important factors for dyads being successful when they enter counseling programs. Firstly, the dyad’s ability to cope with daily stress is a main factor in determining the success or failure of their relationship. Couples need to be educated about ways to manage daily stress so that this stress is not placed on their partner or on their relationship. Secondly, couples who enter counseling to help their relationship must stay in counseling to continue to get reinforcement and encourage about practicing their new methods of communication. Continued counseling will help the couple to maintain their new strategies. Lastly, couples should make use of technology within their counseling. They should use the Internet and seek help online in addition to their counseling program. Having technology that can help couples with immediate problems is a very useful thing.
Many theorists have studied how the relationship between the husband and wife greatly affects the relationship between the parent and child (Belsky, 1990; Parke & Tinsley, 1987). There have been numerous studies done that show how difficult it is to maintain a positive and healthy parent-child relationship when the marriage between the parents is failing. "Spillover," emotional transmission from one family relationship to another, is a likely explanation as to why parents have trouble fostering a good relationship with their children when there are problems within their marriage (Bolger, DeLongis, Kessler, & Wethington, 1989; Repetti, 1987).
New Parenthood and Marital Quality:
New parenthood is a time where there are many adjustments within a family and these adjustments can put a lot of stress on marital dyads. How a couple deals with first-time parenthood directly correlates to their marital satisfaction, amount of conflict within their marriage, and the perceptions of themselves (Glade, Bean, & Vira, 2005). Studies show that transitioning into parenting leads to more marital conflicts and less marital satisfaction. When marital dyads have a child, their once dyadic dynamic relationships quickly changes to a triadic relationship, creating a shift in roles. New topics for discussion between the married couple, such as household labor, finances, and child care responsibilities, can lead to major conflicts. It is important for couples to identify ways that may help them maintain marital satisfaction while coping with becoming parents.
Pedagogical communication is an action in which the body, being a part of a relational whole, performs a fundamental role. As such, instructional communication (pedagogical communication) is often conceptualized as a form of interpersonal communication. Various studies on the interaction between teacher and student confirms that there is a strong correlation between the teacher's nonverbal behavior (such as immediacy), as well as verbal behavior (such as out of class communication (OCC)) and the students' level of motivation and proficiency. Nonverbal communication serves as a vehicle for the teacher's affections, intentions, and attitudes towards students, and vice versa. For this reason, the concept of "immediacy" is often studied in pedagogical communication. Immediacy is the perception of physical, emotional, or psychological proximity created by positive communicative behaviors – in the pedagogical relationship, it refers specifically to the communication between teachers and students (Richmond, 2002 ; Sibii, 2010). Studies examining interpersonal communication in instructional communication are published in Communication Education.
Good communication between teachers and young students is thought to improve the test scores of the students. Some parents of students at The William T. Harris School were interviewed and stated that they can tell how good a teacher is just by watching them in the classroom setting. Observing how teachers talk to their students and how they promote communication between their students can lead to conclusions about how well these students will score on standardized tests. Parents of students at The William T. Harris School have admitted that they do not always trust the publicized rankings of teachers; however, they stated that there are strong similarities between their children's grades and their impressions of their children's teachers.
According to Malcolm R. Parks (2011) in the SAGE Handbook of Interpersonal Communication, interest in social networks has increased over the past decade among scholars in a variety of disciplines. Networks of all kinds consist of nodes and links. The way these concepts are defined varies across disciplines. Interpersonal communication researchers define nodes as individuals and links are conceptualized as the content or frequency of their interaction or the overall strength of their relationship.
The value of network analysis resides in the identification of the larger patterns or structures created by the way network members are connected to one another. The structures both create and reflect a wide range of social phenomena. Interpersonal communication research has traditionally focused on the attributes of message or communicators, as well as attributes of the relationship between the communicators. Taking a network perspective, however, involves focusing on structures of connections among communicators. Rather describing individuals and their personalities, individuals are described in terms of their relative location within a larger social network structure.
The topic of hurt in interpersonal relationships has received attention in the study of interpersonal communication. Important to the study of hurt is the concept of "devaluation". Devaluation means feeling unappreciated and unimportant. A person can feel devalued at the individual and relational level. At the individual level, individuals can feel devalued when someone insults their intelligence, appearance, personality, life decisions, etc. At the relational level, individuals can feel devalued when there is a perception that one's partner does not perceive the relationship to be close, important, or as valuable as one would like.
The concept of relational transgressions is also important in understanding hurt. Relational transgressions occur when people violate implicit or explicit relational rules. For instance, if someone believes that their romantic partner should be sexually faithful and emotionally faithful, loyal, and honest, then when someone violates one or more of these standards, they have committed a relational transgression.
Additionally, hurtful messages are communicative messages that inflict psychological pain. According to Vangelisti (1994), words "have the ability to hurt or harm in every bit as real away as physical objects. A few ill-spoken words (e.g. "You're worthless," "You'll never amount to anything," "I don't love you anymore") can strongly affect individuals, interactions, and relationships." (p. 53). Studies have shown that hurtful words and events have negative effects on the relationship. In friendships, studies have found that betrayal leads to less acceptance, trust, and respect, according to Davis and Todd (1985).
Infidelity is a form of hurt that can have particularly strong negative effects on relationships. According to a study by Afifi, Falnto, and Weiner (2001), the methods of discovery of infidelity include: 1) Discovering from a third party; 2) witnessing the infidelity firsthand, such as walking in on your partner with someone else; 3) having the partner admit to infidelity after confronting them; 4) having the partner tell you on their own. People who discovered their partner's infidelity first hand were least likely to forgive their partner. Individuals were most likely to forgive their partners when they confessed on their own.
Infidelity can take place in the form of sexual and/or emotional infidelity. Sexual infidelity refers to "sexual activity with someone other than one's long-term partner" (Shackelford & Buss, 1997, p. 1035). Several studies show that most individuals disapprove of sexual infidelity; however, several studies also show that sexual infidelity is quite common (Thompson, 1984). Some studies have found that 30%-40% of dating relationships and 40%-60% of marriages are marked by at least one incident of sexual infidelity (Guerrero, Spitzberg, & Yoshimura, 2004). Men are more likely than women to have a sexual affair, regardless of whether they are dating or married or dating (Sprecher & McKinney, 1993). In an older study by Blumenstein and Schwartz (1983), 82% of gay male couples reported having an affair, compared to about 28% of lesbian couples and 27% of heterosexual couples. This study is quite dated, so it may not hold true today.
Emotional infidelity refers to emotional involvement with another person, who leads one's partner to channel "emotional resources such as romantic love, time, and attention to someone else" (Shackelford & Buss, 1997, p. 1035). There is less information available on emotional infidelity than sexual infidelity. Reasons for committing infidelity vary. Research on sexual infidelity suggests that dissatisfaction with a current relationship may be the leading cause (Sheppard, Nelson, & Andreoli-Mathie, 1995). Other common causes include boredom, the need for excitement and variety, wanting to feel attractive, sexual incompatibility, and revenge (Fleischman et al., 2005).
Another important element of hurt and infidelity is jealousy. Jealousy involves a reaction to an imagined or actual threat. When people suspect or discover infidelity, jealousy is a common reaction. Jealousy is often the result of a relational transgressions, such as an affair. Jealousy is also seen as a transgression in itself when it is perceived by one's partner to be unwarranted. In interpersonal scholarship, there are numerous kinds of jealousy: romantic, sexual, friend, family, activity, and intimacy jealousy.
Many interpersonal communication scholars have sought to define and understand interpersonal conflict. As a result, there are numerous definitions of conflict available. Although these varying perspectives highlight something unique about interpersonal conflict, they also cause some confusion. This has resulted in difficulty in establishing uniform methods of operationalization for those who use social scientific (quantitative) methods of analysis. This means that it is difficult to generalize findings across studies.
According to Barcki and Harwick (2004), who consolidated several definitions across the discipline, conflict can be defined as "a dynamic process that occurs between interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals" (p. 234). With this definition, conflict has three properties:
The disagreement property demonstrates the element of perception in conflict. The negative emotion component demonstrates the affect characteristic. The behavioral element demonstrates the interference characteristic of conflict. Within this definition, conflict can be focused on task or relational issues. Task issues involve events, plans, behaviors, etc. Relational conflict involves dispute over personal issues, attitudes, values, beliefs, behaviors, relationship status, etc.
Technology has provide the opportunity for quick worldwide access, but individuals who heavily depend on it as their primary method of communication are hindering their own development of interpersonal communication skills (Johnson). Only seven percent of communication is written or verbal, whereas ninety-three percent is nonverbal (Tardanico). Nonverbal communication skills cannot be learned, nor be further developed if there is too much interaction through electronics because there is no way to see facial expressions, body language, or hear tone or inflection in the voice (Johnson). According to psychologists and communication experts, listening and comprehending conversations play a huge role in effective interpersonal communication skills (Robinson, Segal, and Smith). Communication experts suggest handling conflict face to face only because it lessens the potential for miscommunication (Wimer). Research has shown that when children interact too often on electronic devices the proper stimulation and development of the neurotransmitter pathways do not occur and so neuropathways are forced to change in order to adapt. Potential risks consist of inability to have profoundly personal relationships, unable to concentrate accurately, causes issues with self-esteem, or they might not be able to develop the much needed empathetic and sympathetic skillset (Johnson). Worldwide employer surveys indicate one in every five companies have chosen to not fill positions because the candidates do not have the much desired interpersonal communication skills, but most of them are very comfortable navigating social media websites (White).
Works Cited: Johnson, Chandra. “Face time vs. screen time: The technological impact on communication.” national.deseretnews.com. Deseret Digital Media. 29 Aug. 2014. Web. 29 Mar. 2016. Robinson, Lawrence, Jeanne Segal, and Melinda Smith. “Effective Communication: Improving Communication Skills in Your Work and Personal Relationships.” Help Guide. Mar. 2016. Web. 5 April 2016. Tardanico, Susan. “Is Social Media Sabotaging Real Communication?” Forbes: Leadership, 30 April 2012. Web. 10 Mar. 2016. White, Martha C. “The Real Reason New College Grads Can’t Get Hired.” time.com. EBSCOhost. 11 Nov. 2013. Web. 12 April 2016. Wimer, Jeremy. Manager of Admission Services, Bachelor of Arts in Organizational and Strategic Communication, Master of Science in Management of Organizational Leadership & Change, Colorado Technical University. Personal Email interview. 22 Mar. 2016.
This article needs additional citations for verification. (January 2011) (Learn how and when to remove this template message)
|Library resources about
|Wikimedia Commons has media related to Interpersonal communication.|
None of the audio/visual content is hosted on this site. All media is embedded from other sites such as GoogleVideo, Wikipedia, YouTube etc. Therefore, this site has no control over the copyright issues of the streaming media.
All issues concerning copyright violations should be aimed at the sites hosting the material. This site does not host any of the streaming media and the owner has not uploaded any of the material to the video hosting servers. Anyone can find the same content on Google Video or YouTube by themselves.
The owner of this site cannot know which documentaries are in public domain, which has been uploaded to e.g. YouTube by the owner and which has been uploaded without permission. The copyright owner must contact the source if he wants his material off the Internet completely.