|Private. Transportation network company|
|Founded||June 9, 2012Zimride)(as|
|Founders||Logan Green, CEO
John Zimmer, President
|Headquarters||San Francisco, California, U.S.|
|Services||Taxicab, Vehicle for hire|
|Revenue||US$ 700 million (2016)|
|US$ -600 million (2016)|
Lyft is an on-demand transportation company based in San Francisco, California. It develops, markets and operates the Lyft car transportation mobile app. Launched in June 2012, Lyft operates in approximately 300 U.S. cities, including New York, San Francisco and Los Angeles and provides over 1 million rides per day. The company was valued at US$11.5 billion as of December 2017 and has raised a total of US$4.11 billion in funding. Lyft expanded into Canada in December 2017 as a competitor to the already established Uber.
Riders must download the Lyft mobile app to their iOS or Android-based phone, sign up, enter a valid phone number, and enter a valid form of payment (either a credit card, or link to an Apple Pay, Google Wallet or PayPal account). Passengers can then request a ride from a nearby driver. Once confirmed, the app shows the driver's name, ratings by past passengers, and photos of the driver and car. Drivers and passengers can add personal information to their profiles about their hometown, music preferences, and other details to encourage drivers and passengers to converse during the ride. After the ride is over, the rider is given the opportunity to provide a gratuity to the driver, which is also billed to the rider's payment method.
Lyft offers four types of rides within the app:
One tenet of Lyft’s platform is establishing trust among its users. All drivers undergo the following screening processes:
After a ride is completed, drivers and passengers are given the opportunity to rate each other on a scale of 1 to 5 stars. Any driver averaging a low rating by users is dropped from the service. Lyft does not allow passengers to know their rating.
Although Lyft drivers are classified as independent contractors, Lyft also insures each driver with a US$1 million commercial liability policy that is primary to a driver’s personal policy. Additional coverage includes:
In March 2018, Lyft announced that it was teaming up with electronic health records company Allscripts to create a platform allowing healthcare providers to arrange rides for patients who lack transportation to appointments. This new deal would be available to 2,500 hospitals, 180,000 physicians, and approximately 7 million patients.
Lyft was launched in the summer of 2012 by Logan Green and John Zimmer as a service of Zimride, a long-distance ridesharing company the two founded in 2007. Zimride focused on ridesharing for longer trips, often between cities, and linked drivers and passengers through the Facebook Connect application. Zimride eventually became the largest rideshare program in the US.
Green had the inspiration for Zimride after sharing rides from the University of California, Santa Barbara campus to visit his girlfriend in Los Angeles. He had used Craigslist’s ride boards but wanted to eliminate the anxiety of not knowing the passenger or driver. When Facebook opened its API to third-party developers, Green said he thought "Here’s the missing ingredient." Green was introduced to John Zimmer through a mutual friend and the pair initially met on Facebook. The company name comes from the country Zimbabwe, where, during a trip in 2005, Green observed locals sharing minivan taxis. He said, "I came back to the US inspired to create that same form of transportation here." Green had coding experience and was able to develop the site in four months. Zimride launched the first version of the rideshare program at Cornell University, where, after six months, the service had signed up 20% of the campus. By using Facebook profile information, student drivers and passengers could learn about each other.
In May 2013, the company officially changed its name from Zimride to Lyft. The change from Zimride to Lyft was the result of a hackathon that sought a means of daily engagement with its users, instead of once or twice a year.
Transition to Lyft
Whereas Zimride was focused on college campuses, Lyft launched as an on-demand ridesharing network for shorter trips within cities. Similar to Zimride, the app connects drivers with cars to passengers that need rides. Drivers and passengers rate each other on a five-star scale after each ride, and the ratings establish the reputations of both drivers and passengers within the network. In order to take advantage of the Lyft system, clients must set up an account that links directly to a funding source such as a debit card or PayPal account. Once the ride is completed, funds are debited from the funding source. Lyft then retains 20% from drivers who applied before January 2016 and 25% from those who applied starting January 2016 as a commission.
As a brand, Lyft became known for the large pink furry mustaches drivers attached to the front of their cars. Riders were also encouraged to sit in the front seat and fist bump with drivers upon meeting. In January 2015, Lyft introduced a small, glowing plastic dashboard mustache it called a "glowstache" as an alternative to the large fuzzy mustaches on the front of cars. The transition was to help overcome the resistance of some riders to arrive at destinations, such as business meetings, in a car with a giant mustache. In December 2016, Lyft introduced a new color-changing dashboard indicator called "Amp."
In April 2014, Lyft launched in 24 new U.S. cities in 24 hours, bringing its total to 60 U.S. cities. In August 2014, the company introduced Lyft Line, allowing passengers to split fare on shared rides.
Due to regulatory hurdles in New York City, the company decided to significantly alter its business model to establish Lyft on the East Coast. Lyft’s launch in New York City occurred on the evening of July 25, 2014 and, in accordance with the Taxi and Limousine Commission (TLC) and the approval of the Manhattan Supreme Court, only drivers registered with the TLC were permitted to drive Lyft-branded vehicles in New York City.
In May 2016, Lyft began offering a service to let clients schedule rides up to 24-hours in advance. Also in the summer of 2016, Lyft started to offer riders the ability to make multiple stops during a trip.
In January 2017, Lyft announced it would add 100 U.S. cities, bringing its total to 300 U.S. cities served.
In July 2017, the company announced that the forthcoming Walt Disney World Resort "Minnie Van" service will be powered by Lyft. Users staying at select Walt Disney World Resort hotels are given the option to hail a "Minnie Van" via the Lyft app. A Minnie Van, a Chevrolet Traverse with Minnie Mouse inspired exterior theming, driven by a Walt Disney World Cast Member can take guests to and from any destination within the Walt Disney World Resort for a flat fee of $20 per ride (at launch). Lyft Founder John Zimmer said of the partnership "Playing a part in a family’s experience at the most magical place on earth is a dream come true."
Lyft is valued at US$11.5 billion, as of fall 2017. Prior to January 2016, Lyft had raised more than US$2 billion from investors such as General Motors (US$500M), Alibaba, Andreessen Horowitz, Coatue Management, Didi Kuaidi, fbFund, Floodgate, Fontinalis Group, Fortress, Founders Fund, GSV Capital, Icahn Enterprises, Janus Capital Management, K9 Ventures, Mayfield Fund, Prince Alwaleed's Kingdom Holdings Company, Rakuten, Tencent, and Third Point Ventures.
In April 2014, Lyft completed a $250 million Series D financing round led by Coatue Management, Alibaba Group, and Andreessen Horowitz, bringing its total amount raised to $332.5 million. In March 2015, the company received a $530 million investment from a group led by Japanese online retailer Rakuten Inc. In May 2015, Lyft received an additional $150 million in investment, including a $100 million investment from Carl Icahn based on a valuation of $2.5 billion, which brought the total raised to over $1 billion.
On January 4, 2016, Lyft announced a partnership with U.S. automaker General Motors, which invested $500 million as part of a $1 billion fundraising effort. The partnership is designed to help both companies accelerate in the ride-sharing market, as well as the autonomous car arena. In conjunction with GM's investment, Prince al-Waleed bin Talal of Saudi Arabia also made an investment in Lyft which included the purchase of $148 million worth of existing stock from Andreessen Horowitz and Founders Fund.
On June 6, 2017, Lyft announced a new partnership with Boston-based autonomous self-driving car start-up NuTonomy with the aim of eventually putting thousands of autonomous, on-demand vehicles on the road.
In October 2017, it was announced that Alphabet Inc. took a $1 billion stake in Lyft via their investment arm, CapitalG.
Like many peer-to-peer startups, Lyft faces legal and regulatory hurdles and has been criticized by established commercial enterprises, including taxi services.
In the fall of 2012, the California Public Utilities Commission issued a cease and desist letter to Lyft (along with Uber and Sidecar) and fined each $20,000. However, in 2013 an interim agreement was reached that reversed those actions. In June 2013, Lyft, Uber and Sidecar were served with cease and desist letters by the Los Angeles Department of Transportation. In September 2013, the California Public Utilities Commission unanimously voted to make the agreement permanent, and created a new category of service called Transportation Network Companies, making California the first state to recognize and regulate such services.
The Seattle City Council passed an ordinance in March 2014 that capped Lyft drivers on the road at any given time to 150. As that failed to function with Lyft's model, the company supported a coalition that submitted a referendum containing 36,000 signatures from residents that called for the ordinance to be appealed. Following the signatures, Seattle Mayor Ed Murray worked with Lyft to reach a deal in July 2014 that legalized ridesharing in Seattle.
In the spring of 2014, Lyft hired two lobbying firms, TwinLogic Strategies and Jochum Shore & Trossevin, to address the regulatory barriers and opposition it had received since its launch.
In June 2014, Colorado became the first state to pass rules for TNCs through the legislative process, when S 125 was signed into law.
In July 2014, the Minneapolis City Council voted almost unanimously to legalize Lyft and other Transportation Network Companies.
In September 2015, Lyft announced a relocation of their customer service operations to Nashville and mentioned that a full relocation would be possible in the future from San Francisco.
In December 2015, Lyft became the first ride-hailing service allowed to pick up passengers at Los Angeles International Airport.
On May 18 after passing of HB 100 by the Texas House and Senate, Lyft announced their planned return to Austin and began communicating with former riders in anticipation
Lyft, like other ride-sharing services, has been criticized by government officials for operating what they consider to be unlicensed taxi services. For example, upon expansion into Virginia in April 2014, the Virginia Department of Transportation levied a $9,000 civil penalty against Lyft for failure to register as a transportation broker. Virginia DoT had previously communicated with the company and informed it that it had to register in order to provide services inside the Commonwealth. In August, state officials reversed their ruling and allowed Lyft to operate in Virginia.
In 2016, Lyft offered promotions to attract public transit customers affected by transit service disruptions. During Washington Metropolitan Area Transit Authority's SafeTrack construction Lyft offered deep discounts in the areas impacted, and after Massachusetts Bay Transportation Authority ended late night service Lyft discounted trips during the overnight times impacted.
As early as 2012, Green wanted to pitch investors on self-driving cars as part of Lyft's future offering. Green envisioned a few big networks of self-driving cars, similar to AT&T and Verizon. On May 5, 2016, Lyft and General Motors announced, as part of their partnership, that they planned to begin testing self-driving cars within the next year. They were considering using a self-driving Chevrolet Bolt for this purpose. In September 2017, Lyft announced a partnership with Ford Motor to develop and test autonomous vehicles. In March 2018, Lyft announced a partnership with the autonomous vehicle testing site GoMentum Station to test its self-driving technology, furthering the company's efforts toward making transportation safer and more accessible. On March 14, 2018, Lyft partnered with the largest auto part suppliers in North America, Magna, with the motive to co-fund, develop and manufacture autonomous vehicle systems which will help to produce self-driving technology that will be available to all car manufacturers.
Some drivers for a ride-sharing company say they're being ripped off. Now there's a federal lawsuit filed against Lyft. The I-Team looked into whether the company is being upfront about what it's charging riders.
The Lyft drivers who drove us around town couldn't believe what happened at the end of our ride. Lyft charged us more than the total that showed up on the driver's phone. We spent some time with Lyft drivers, running up the miles on Milwaukee streets, to see if what the company charged us was the same amount being reported to the driver.
Mike Walker just started driving for Lyft. One of his part-time jobs to help make ends meet. The week we rode with him, Mike was able to bring in $750 picking up customers for both Uber and Lyft.
We drove about 13 miles with Mike. In his car for 40 minutes, the ride cost us $25.71. The fare Lyft reported to Mike was $23.96. "That's deceptive," he told us. "I didn't know that you were paying more. I've never really had a situation where I could see the other side of the transaction."
Mike's Lyft fees were taken out of the lower fare. "So there's like 10% missing between what you're seeing and what I'm seeing," Mike said.
A class action lawsuit, filed in federal court against Lyft, accuses the company of deceiving drivers and underpaying them. Attorney Steve Mashel told us, "they've been deprived the full value of the contract that they entered into with Lyft." Mashel represents a New Jersey Lyft driver in this case. He claims the company continues to breach the "Terms of Service" drivers sign. "What the rider is quoted should be the basis off of which the fare to the driver should be calculated."
In the lawsuit Mashel alleges Lyft is hiding the fare discrepancy. He believes it should be clearly disclosed in its contracts. "This is after ride, after ride, after ride, it mounts up." On all our rides there was a difference in the fare Lyft charged us and what the company showed the driver we paid. One driver did the math and told us, "I guess after 250 rides if they did a dollar, that's $250 they got me for."
As a privately held enterprise, Lyft doesn't publish detailed financial statements.
Beyond its fundraising and user adoption numbers, investors and commentators have praised Lyft's sense of "community". In May 2013, Scott Weiss of Andreessen Horowitz said the venture capital firm ultimately decided to invest in Lyft because of its strong community and transparency. He wrote in his blog, "Lyft is a real community—with both the drivers and riders being inherently social—making real friendships and saving money."
In September 2012, Drew Olanoff of TechCrunch wrote, "You feel like you're in the car with a friend, and that's no mistake...Whether it's bringing someone a sandwich for the ride or letting them choose the music in the car, Lyft drivers have their own budding community growing." In May 2013, Jessica Gelt wrote in the Los Angeles Times, "Lyft's marketing strategy, which is geared toward the young and technologically savvy, draws a relaxed and friendly demographic." Others have protested the impact of Lyft and its competitors on the taxicab industry.
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