The Body Shop, Oxford Street
|Founded||26 March 1976|
|Headquarters||West Sussex, United Kingdom|
Number of locations
|Jeremy Schwartz, CEO|
|Revenue||US$ 1.4 billion (2017)|
|Owner||Natura & Co|
Number of employees
The Body Shop International Limited, trading as The Body Shop, is a British cosmetics, skin care and perfume company that was founded in 1976 by Dame Anita Roddick. It currently has a range of 1,000 products which it sells in over 3,049 owned and franchised stores internationally in 66 countries. The company is based in East Croydon and Littlehampton, West Sussex.
The company is owned by Brazilian cosmetics company Natura. The company had been owned by the French cosmetics company L'Oréal between 2006 and 2017. In June 2017, L'Oréal agreed to sell the company to Natura for £880 million. The deal was approved in September 2017.
In 1970, Anita Roddick (then Anita Perella) visited "The Body Shop" housed in a car repairs garage in Berkeley, California selling naturally-scented soaps and lotions. The shop run by Peggy Short and Jane Saunders used natural ingredients, and helped to employ and train immigrant women. Six years later, in 1976, Roddick opened a similar shop in the UK, using the same business name, colour scheme, and cosmetic lines. In 1987, Roddick offered Short and Saunders $3.5 million to purchase the name "The Body Shop".  From its first launch in the UK in 1976, The Body Shop experienced rapid growth, expanding at a rate of 50 percent annually.
The Body Shop stock was floated on London's Unlisted Securities Market in April 1984, opening at 95p. After it obtained a full listing on the London Stock Exchange, the stock was given the nickname "The shares that defy gravity," as its price increased by more than 500%.
The Body Shop turned increasingly toward social and environmental campaigns to promote its business in the late 1980s. In 1997, Roddick launched a global campaign to raise self-esteem in women and against the media stereotyping of women. It focused on unreasonably skinny models in the context of rising numbers in bulimia and anorexia.
The opening of Roddick's first modest shop received early attention when the Brighton newspaper, The Evening Argus, carried an article about an undertaker with a nearby store who complained about the use of the name "The Body Shop."
In March 2006, The Body Shop agreed to a £652.3 million takeover by L'Oréal. It was reported that Anita and Gordon Roddick, who set up The Body Shop 30 years previously, made £130 million from the sale.
In 2017, L’Oreál sold The Body Shop to the ethical Brazilian cosmetics B-Corp, Natura.
There was a media controversy surrounding claims that L'Oréal continues to test on animals, which contradicts The Body Shop's core value of Against Animal Testing.
Roddick addressed the controversy over selling The Body Shop to the world's largest cosmetics company in an interview with The Guardian, which reported that "she sees herself as a kind of "trojan horse" who, by selling her business to a huge firm, will be able to influence the decisions it makes. Suppliers who had formerly worked with the Body Shop will in future have contracts with L'Oréal, and working with the company 25 days a year Roddick was able to have an input into decisions."
Following her death in 2007, Prime Minister Gordon Brown paid tribute to Dame Anita, calling her "one of the country's true pioneers" and an "inspiration" to businesswomen. He said: "She campaigned for green issues for many years before it became fashionable to do so and inspired millions to the cause by bringing sustainable products to a mass market. She will be remembered not only as a great campaigner but also as a great entrepreneur."
|Year of opening||Country|
|1979||Austria, Greece, Sweden|
|1981||Denmark, Ireland, Finland|
|1983||Cyprus, Germany, Switzerland, Singapore, Australia, UAE|
|1984||Italy, Hong Kong, Malaysia|
|1985||Norway, Bahamas, Bahrain|
|1986||Portugal, Spain, Kuwait, Oman|
|1987||Malta, Antigua, Bermuda, Qatar, Saudi Arabia|
|1988||Gibraltar, United States, Taiwan|
|1989||Cayman Islands, New Zealand|
|1993||Mexico, Brunei, Thailand, Macau|
|2006||India, Russia, Poland, Czech Republic|
|2017||Bangladesh, Slovenia, Cyprus|
In addition to retail channels, products from The Body Shop are available through "The Body Shop At Home" multilevel marketing network. The network was established in 1994. Distributors (or consultants) can also recruit others to sell the products. Consultants receive 25 per cent of the sales proceeds of products sold at parties or directly, and a 25 per cent personal discount on products (as at 2008).
The multilevel marketing program was known as "The Body Shop Direct" in Britain, and was first trialled in Australia in Gippsland in 1997. In 1998, the Australian division was featured in the Australian Financial Review for their motivational-based policy of funding unrelated courses for home distributors, such as tarot reading or French polishing.
The Body Shop At Home multilevel marketing network has had a presence in Canada since 1998, but with locality restrictions (Alberta, Saskatchewan and Manitoba) due to franchisee interests. As of 2001, the home sales accounted for 4 per cent of Canada's total sales. The network has been in New Zealand since at least 2001, launched in Mexico in 2002, and launched in Germany in 2007. There are distributors in 48 American states, as well as France, the Netherlands and South Korea.
In 2003, Anita Roddick parted with her publisher HarperCollins, but despite this, planned to release two titles. She was advised that The Body Shop outlets would not stock the books, but that they would be made available through The Body Shop At Home. That same year, Roddick predicted that the company's home sales would fuel growth, and eventually exceed the sales of retail outlets.
In 2004, there were 3,500 home distributors in the United Kingdom, generating almost £25m in sales for the parent company.
In 2014, the Mail reported that young people in Surrey were being targeted online by The Body Shop At Home distributors. The consultant would advertise "free parties", and then the teenagers would feel pressured to buy products. It was highlighted that The Body Shop's parent company L'Oreal, was a signatory to a voluntary pledge from the Advertising Association, prohibiting the use of people under 16 years of age in peer-to-peer marketing. The Body Shop responded that the home consultants are self-employed, but that teenagers were not actively targeted to be party hosts or work as consultants. The consultant in question claimed that the teenager's mother had agreed to the party and been present for the duration.
In 2014, an unfair dismissal case ruled against The Body Shop (Adidem Pty Ltd T/A The Body Shop v Suckling  FWCFB 3611). Nicole Suckling worked in an administrative support role for The Body Shop At Home, and began a role as an independent direct candle seller for company PartyLite. The Body Shop alleged that Suckling's access to their confidential contractual information could threaten The Body Shop's commercial interests.
The social activism dimension of the company first evidenced in 1986 when The Body Shop proposed an alliance with Greenpeace in the UK to save the whales. Roddick began launching other promotions tied to social causes, with much public and media interest. The Body Shop regularly featured posters on shop windows and sponsorship of local charity and community events. Over time, Roddick blossomed into a full-time critic of business in general and the cosmetic industry in particular, criticising what she considered the environmental insensitivity of the industry and traditional views of beauty, and aimed to change standard corporate practices Roddick said: "For me, campaigning and good business is also about putting forward solutions, not just opposing destructive practices or human rights abuses".
The Body Shop instituted pioneering social audits in the mid-1990s, reflecting its avowed practice of trading with communities in need and giving them a fair price for natural ingredients or handcrafts, including brazil nut oil, sesame seed oil, honey, and shea butter. The first Community Trade activity in 1987 was a wooden footsie roller which was supplied by a small community in Southern India, today known as Teddy Exports, which is still a key Community Trade supplier. The Body Shop now works with 29 suppliers in over 20 different countries, benefiting 25,000 people directly each year. The Body Shop aims to double this programme to 40 ingredients by 2020.
Criticism has been made of the programme by fair trade activists. "The company's prominently displayed claims claim to pay fairer prices to the Third World poor but covered less than a fraction of 1 percent of its turnover", wrote Paul Vallely, the former chair of Traidcraft, in the obituary of Anita Roddick published in The Independent.
Sometimes considered anti-capitalist or against globalisation,[by whom?] The Body Shop philosophy is in favour of international marketplaces.[contradictory] The chain uses its influence and profits for programmes such as Community Trade, aimed at enacting fair labour practices, safe working environments and pay equality. According to The Body Shop, 95% of the company's products contain community traded ingredients.
The Body Shop regularly invites employees and stakeholders to visit Community Trade suppliers to see the benefits that the Community Trade programme has brought to communities and The Body Shop products.
The Body Shop does not export its products to China, because cosmetics sold in the country have to be tested on animals, according to Roddick. However, The Body Shop has always sourced many of its baskets and other non cosmetic supplies from China.
As part of the Community Trade programme, The Body Shop undertakes periodic social audits of its sourcing activities through Ecocert Environment.
A campaign by Christian Peacemaker Team and other allies protested the alleged role of The Body Shop in purchasing palm oil from Daabon, a third-party supplier in Colombia, who forcefully evicted 123 families from their land at Las Pavas, Columbia on 14 July 2009. The Body Shop initially denied intentionally purchasing palm oil from the Las Pavas area , but later dropped Daabon as a supplier after the company failed to provide proof that it was not involved in the land seizures.
The Body Shop has campaigned to end animal testing in cosmetics alongside animal cruelty NGO Cruelty Free International since 1989. The company's products are non-animal tested and are certified cruelty-free by Cruelty Free International’s Leaping Bunny.
The Body Shop’s campaigning has led to many changes in law. The company’s campaign, Ban Animal Testing, launched in 1996 and led to a UK wide ban 8 years later. In 2013, the campaign launched as Against Animal Testing and made history when the EU banned animal testing in cosmetics, and marketing of any animal tested products.
In June 2017, The Body Shop and Cruelty Free International launched Forever Against Animal Testing, its largest ever campaign, aimed at banning animal testing in cosmetics everywhere and forever. The campaign aims to receive 8 million signatures which will be presented to the UN General Assembly, to call for a global ban on animal testing in cosmetics.
In October 2009, The Body Shop was awarded a 'Lifetime Achievement Award' by the RSPCA in Britain, in recognition of its uncompromised policy which ensures ingredients are not tested by its suppliers.
The Roddicks founded The Body Shop Foundation in 1990, which supports innovative global projects working in the areas of human and civil rights and environmental and animal protection. It is The Body Shop International Plc's charitable trust funded by annual donations from the company and through various fundraising initiatives. The Body Shop Foundation was formed to consolidate all the charitable donations made by the company. To date, The Body Shop Foundation has donated over £24 million sterling in grants. The Foundation regularly gives gift-in-kind support to various projects and organisations such as Children On The Edge (COTE). Approximately 65% of the grants that the company funds come to nominations from the staff, consultants or franchisers attached to the company from all over the world.
In 2017, The Body Shop announced its new approach to corporate philanthropy, the World Bio-Bridges Mission (Re-Wilding the World), which aims to build 10 Bio-Bridges by 2020. The purpose of the World Bio-Bridges Mission is to enrich biodiversity around the world while creating truly sustainable supply chains where possible.
The Body Shop carries a wide range of products for the body, face, hair and home. The Body Shop claims its products are "inspired by nature" and feature ingredients such as marula oil and sesame seed oil sourced through the Community Trade program.
In 2010, The Body Shop produced its first ECOCERT certified organic skincare line, Nutriganics. Following the launch of Nutriganics, The Body Shop reformulated their hair line to contain no colourants (Rainforest Hair Care), and produced a new line of deodorants that contain no aluminium salts, and use volcanic minerals as a substitute.
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