Truphone Ltd (in UK),
Software Cellular Network Ltd (North America) (in USA),
Startel Communications Co Pty Ltd (in Australia),
SCN Truphone, S.L. (in Spain),
Truphone (Hong Kong) Limited (in Hong Kong),
Tru Pte Ltd (in Singapore), Truphone (Poland) Sp. z o.o. (in Poland)
Truphone, a SIM-based GSM mobile service which offers customers improved voice and data performance, as well as local rates (rather than roaming rates) in 66 countries. In eight (8) of these countries, an area the company calls the Truphone Zone users can purchase additional local mobile phone numbers, so their contacts in these countries are able to reach them with a local call.
Truphone Mobile Recording, which enables businesses to seamlessly record and securely store mobile communications.
The Truphone App, which allows free VoIP capabilities, in addition to other features, for iOS, Android and BlackBerry devices.
Truphone (a trading name of Truphone Ltd, formerly Software Cellular Network Ltd) was founded in 2006 by James Tagg, Alexander Straub and Alistair Campbell.
The company's core business focus is Truphone (launched as Truphone Local Anywhere in January 2010),. It is a GSM SIM-based mobile service which provides bundles of minutes, text and data to business customers for use in an area of 66 countries. Truphone calls this group of countries Truphone World.
Within this area is a group of countries the company calls the Truphone Zone. Here, the company has MVNO partnerships with local operators and offers customers additional local mobile phone numbers. This is so users’ contacts can always reach them with a local call, at a local rate.
Truphone was originally formed to develop downloadable mobile VoIPapplications for smartphones, using the integrated Wi-Fi connection on the device. These offered the ability to make free or low cost calls on the mobile device in areas where there is weak or no GSM coverage, and to send Instant Messages to other networks.
Truphone's main funding comes from Vollin Holdings Limited, Minden, Somercourt Investments Ltd, Wellington Partners, Eden Ventures, Burda Capital, Independent News and Media, Straub Ventures, and a number of high net worth individuals.
March: "100 Europe" award from Red Herring magazine
June: Releases new functionality allowing VoIP over 3G and SMS over IP
June: T-Mobile blocked all calls to Truphone numbers.
July: An injunction was issued by a UK court that forces T-Mobile to allow connection to Truphones's mobile numbers
April: Raised £16.5m ($32.7m) of Series B venture capital funding; Acquired SIM4travel
May: Version 4.0 released, incorporating Truphone Anywhere, an automated call-through and call-back application
July: First VoIP application to be available through iTunes for the iPhone
October: Releases Truphone Anywhere application for BlackBerry handsets
December: Releases application for iPod Touch allowing free iPod-to-iPod calling
April: Truphone acquired SIM4travel, a provider of travel SIM cards, for cash and shares, the first foray for Truphone into the GSM industry. Back-end technology from SIM4travel is now used in the Truphone SIM service.
January: Releases application for Android platform; Releases instant messaging capabilities
January: Truphone Local Anywhere (now Truphone SIM) launches; Truphone and Vodafone enter MVNO partnership; Truphone launched the first commercially available VoIP application for the Android
April: Truphone launches on the iPad as the first VoIP application available
June: Truphone announces agreements with Vodafone Netherlands and Orange in Spain
December: Truphone expands its suite of applications to the desktop and laptop; Truphone announces that local rates and numbers are now available in Australia
July: Truphone announces partnership with Obsidian Wireless and demonstrates Truphone Mobile Recording solution
August: Truphone appoints new CEO, Steve Robertson, formerly of BT Openreach
November: Truphone launches Truphone Mobile Recording, to help facilitate banks compliance with Financial Services Authority (now FCA) regulations on mobile call recording
July: Truphone acquires its partner, Obsidian Wireless
August: Truphone opens US headquarters in Research Triangle Park, Raleigh, NC
May: Announces technology partnership with Caterham F1 team
September: Truphone signs deal with BT Global services for the telecoms giant to resell its Truphone Mobile Recording product in the USA
November: Truphone launches new operations in Germany, Hong Kong and Poland - is featured on CNBC
October: Shortlisted for the ‘Best MVNO’ at the What Mobile Awards, and ‘Best business communications provider’ at the V3 awards.
December: Truphone opens new offices in New York, NY, and Houston, TX
January: Shortlisted for the GSMA “Global Mobile Awards” best Enterprise Mobile Service and FSTech Awards 2014 “Online/Mobile provider of the year”
February: Won best MVNO at the Telecoms.com awards
March: Shortlisted Most Innovative Telecom Project, Telecom Asia Awards 2014
May: Truphone World’ plan is launched - an extension to the borderless communication zone, to include 66 countries, is featured in CNN, CNBC and Forbes Magazine
June: Won Best customer service in Asia Pacific at the Contact Centre World awards. Announces deal to be the official telecommunications supplier, and sponsor of the Volvo Ocean Race, a round the world sailing event. Announces three year shirt sponsorship deal with Vitesse Arnhem, a football club from the Netherlands Eredivisie
July: Won Best customer service in Europe, Middle East and Africa at the Contact Centre World awards. Won International customer service Training Programme of the Year at the Customer Service Training Awards..
The Truphone SIM is a standard GSM service with patented technology which allows customers to have additional phone numbers for any or all of the countries where Truphone has MVNO partnerships with local operators. Currently this includes Australia, Germany, Hong Kong, Poland, Spain, the Netherlands, United Kingdom and the United States.
The company has built a mobile network with core network technology distributed across four continents. Truphone uses these local points of presence (POPs) to reduce the distance that mobile traffic has to travel. This reduces latency, improves data speeds and call quality.
Truphone offers local rates for calls, texts and data through commercial arrangements with mobile network operators in 66 countries around the world.
The company focuses mainly on the business marketplace, and also has a pre-pay SIM which comes with 1 phone number, additional numbers can be purchased for an extra monthly fee (currently $8/month). Business plans include 2 phone numbers as standard.
Truphone Zone Countries where Truphone customers can purchase additional phone numbers, includes: the US, UK, Australia, Hong Kong, Netherlands, Germany, Poland and Spain
Truphone World Countries where business users' bundles of minutes, texts and data can be used,includes: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Martinique, Mayotte, Monaco, Montenegro, New Zealand, Norway, Portugal, Reunion Island, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, and Vatican City
Everywhere else: Truphone network provides service with higher quality performance in over 220 countries.
In addition to the roaming service, Truphone offers mobile call and SMS recording service to financial institutions in the UK and USA to comply with the mobile recording legislation from the Financial Conduct Authority, and the Dodd Frank Wall Street Reform Act. The Truphone Mobile Recording service is delivered with its wholly owned subsidiary TruObsidian, an organisation created out of the acquisition of Obsidian Wireless by Truphone in 2012.
The Truphone SIM allows more than one mobile subscriber identity (IMSI) to be added onto the SIM, so a user can have a number for every country Truphone has an MVNO partnership with.
The Smart Caller Line Identification (Smart CLI) technology ensures that the most appropriate number is displayed on the phone of the person the Truphone user is calling.
Truphone’s voice and SMS recording is integrated within the network infrastructure. Recorded conversations can be stored in the cloud or within the financial institution's existing recording infrastructure. In September 2013, Truphone partnered with BT to market Truphone Mobile Recording service to help firms meet new financial market regulations in the US.
Truphone has MVNO agreements with operators in Australia, Germany, Hong Kong, Poland, Spain, the Netherlands, United Kingdom and the United States. It has additional bi-lateral roaming agreements in place with a wide range of operators around the world .
Truphone owns and manages its own core mobile technology. The core is connected to global distributed major points of presence using a dedicated high speed internet connection (IP/VPLS). International mobile traffic is routed through the nearest point of presence, this reduction in physical distance reduces call interference and latency, and increases data throughput.
Truphone's VoIPapplication (known as Truphone App), a separate product to the Tru SIM, allows users to make calls over the internet to landline and mobile phone contacts, and free calls to other Truphone App users. Customers are also able to instant message contacts on other networks, such as Skype or Windows Live on selected devices.
The Application also has additional user experience enhancements including, - ‘call cost indicator’ which advises the per minute cost before a call is placed - Signal strength checker - Photo led contacts book - Instant Messaging
The application is available as a free download and works on the following devices:
Text messages can be sent from Tru app versions for the iPhone, iPod touch, iPad and Nokia; as well as Apple Mac OS, Windows and Linux. Note as of the release of TruApp version 5 (in October/November 2012), text messaging functionality has been removed from the iOS app and TruApp for iPad has been removed from the Apple App Store altogether. Contact by a user with the company indicates text message functionality is hoped to be restored at a later date.
Tru App supports a range of calling methods: calls over wired or wireless internet on Windows, Mac and Linux. It supports calls over Wi-Fi, 3G and call-through, depending on the platform. Call-through is called Tru Anywhere, which uses the local minutes of the user to connect the call to a local Tru server. The BlackBerry application from Tru uses this method of calling only.
It has been suggested that internet-based communications could be used without fear of interception. Truphone maintains, however, that it is governed by and complies with the same 'lawful intercept' laws as every other telecommunications company.