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Uber Eats logo
|Industry||Online food ordering|
|Founders||Travis Kalanick (CEO), Garrett Camp|
|Headquarters||San Francisco, California, United States|
Dara Khosrowshahi (CEO)|
Thuan Pham (CTO)
Ryan Graves (COO)
Users can order food from participating restaurants on their website or with a smartphone/tablet application (only iOS and Android).
The company made its foray into food delivery in August, 2014 with the launch of the UberFRESH service in Santa Monica, California. In 2015, the platform was renamed to UberEATS, and the ordering software was released as its own application, separate from their UberRIDES app. At the same time, they expanded the platform to include Barcelona, Chicago, and New York City. UberEATS continued to expand throughout the second half of 2015.
Users can read the menu, order, and pay for food from participating resturaunts using their device using a application on the iOS or Android platforms or through a web browser. Users additionally have the option of giving a tip for delivery. The app detects the user's location and displays restaurants open at the time separately from those that are closed. Payment is charged to a credit/debit card on file with Uber. Meals are delivered by couriers using cars, bikes, or on foot. As of March 2017 the delivery fee is $4.99, excluding courier gratuity. Upon ordering, the customer is notified of the total price combining delivery fee and meal price. Customers can track the delivery status after the order is placed. As of August 2018, Uber Eats changed its flat $4.99 delivery fee rate to varying fee according to the distances. The fee ranges from $2 to $8 as the minimum and maximum rate varying according to the distance covered by delivery services.
The platform occasionally features food from local celebrity chefs wishing to increase their public visibility, including some who do not have physical restaurants.
Depending on the city, people can sign up to deliver food orders for Uber Eats using their car, bike, scooter, or on foot. Delivery partners earn money for each delivery trip based on number of trips and the distance between the restaurant and the dropoff location. In most cities, partners must be 19 years of age or older in order to participate. Uber drivers who currently provide rides for Uber are also able to sign up to do delivery.
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